Music cannot be switched off

I'd like to inquire regarding a malfunction I'm encountering with your
game. This happens regularly, whenever I attempt to change the
Options. Specifically, whenever I turn off the Music of the game. It
does not happen if I turn down the volume of Music to 0, which, whilst
similar, is clearly not the same thing.

Kindly inform me when this glaring error has been addressed so that I
can play your game again.

Greetings Player 1,

We do apologize for the inconvenience that you have encountered and it is distressing for us to hear of such problems in our game as we aim to bring the best experience for our users.      

Regarding the issue that you have just posted, we tested the game but found no similar malfunction that have happened to you. Would it be possible for you to share with us the configuration of your computer? and also if you are able to recall what is running within your PC when your playing the game along with windows version.

Here also some suggestions that may help:
1. Manage/ Turn off Firewall settings.
2. Check/ Edit your audio settings.
3. Check/ Clean Malwares.
4. Check/ Update your drivers.
5. Go into the sound settings and click on mute

Hope you have a great day ahead!      

Cheers,
Naophire ><